Full job description
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will be doing
What your background should look like
PRINCIPALES FONCTIONS ET RESPONSABILITÉS :
Maintien d’une affectation de gestionnaire de cas de territoire;
Maintien continu des projets désignés;
Surveillance;
Respect des protocoles;
Documentation des dossiers de cas (électroniques et papier);
Utilisation de la base de données et exactitude des informations recueillies;
Appels téléphoniques pour l’exactitude du contenu et étiquette téléphonique;
Participation à des consultations auprès des clients et à des séances de travail en collaboration avec le gestionnaire ou en l’absence du gestionnaire;
Identification des besoins de formation basés sur le suivi et la formation de recyclage selon les besoins et si jugé nécessaire, en collaboration avec le gestionnaire;
Avec le gestionnaire, participer au processus d’embauche et de formation du nouveau personnel;
Identification des besoins en matière de modification de la base de données du programme, des protocoles et des processus en cours;
Communications quotidiennes et continues sur les projets liés aux clients;
Soutien et remplacement du gestionnaire; et
Rapports sur les clients;
D’autres fonctions et tâches peuvent être confiées au gestionnaire adjoint de programme de temps à autre, selon les besoins.
EXPÉRIENCE ET NIVEAU D’ÉDUCATION REQUIS :
Études postsecondaires ou l’équivalent dans une discipline connexe;
Minimum de 3 ans d’expérience dans l’industrie des soins de santé, l’industrie pharmaceutique ou l’industrie de la biotechnologie (ou similaire);
Diplôme d’IA ou IAA constitue un atout; Bilinguisme (anglais et français) constitue un atout;
Expérience en gestion de projets constitue un atout.
COMPÉTENCES , CONNAISSANCES ET APTITUDES MINIMALES REQUISES :
Connaissance approfondie de l’industrie de la distribution pharmaceutique
Sens aigu des affaires et des finances
Solides compétences analytiques et mathématiques
Bonnes habiletés à communiquer à l’interne et à l’externe, et compétences interpersonnelles et de leadership efficaces
Sens de l’organisation; attention aux détails
Capacité à respecter systématiquement les échéances et à faire plusieurs choses à la fois
Excellentes aptitudes de résolution de problèmes; capacité à résoudre les problèmes de manière efficace et efficiente
Capacité de s’adapter au changement et d’apprendre des nouvelles compétences
Maîtrise des techniques de présentation
Connaissance approfondie dea applications Microsoft (Outlook, Word, Excel, Access, Internet Explorer, PowerPoint)
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Post-secondary education or equivalent in a related discipline;
Minimum of 3 years’ experience in the healthcare, pharmaceutical or biotechnology industry (or similar);
RN/RPN license an asset;
Bilingualism (French/English) is an asset;
Project management experience is an asset.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Advanced knowledge of pharmaceutical distribution industry
Strong business and financial acumen
Strong analytical and mathematical skills
Strong communication, both internally and externally as well as interpersonal and leadership skills;
Effective organizational skills; attention to detail
Ability to consistently meet deadlines and multitask
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Ability to work independently and in a team environment;
Adaptability to change and to learn new skills as required;
Excellent presentation skills
Strong proficiency in Microsoft applications (Outlook, Word, Excel, Access, Internet Explorer, PowerPoint)
The successful candidate will (requirement)/may (asset) have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.
Le candidat retenu aura/pourrait avoir des contacts quotidiens avec des clients, des patients ou des pairs unilingues anglophones d'équipes interfonctionnelles.
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
For details, visit https://www.virtualfairhub.com/amerisourcebergen
.
Schedule
Full time
Affiliated Companies:
Affiliated Companies: Innomar Strategies
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@amerisourcebergen.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
COVID-19 Vaccine Policy
As of October 18, 2021, Cencora requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.
Accessibility Policy
AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
